Privacy Policy
Last updated: 24th September 2026
Privacy Policy
Last updated: 24th September 2026
Privacy Policy
Last updated: 24th September 2026
RECO HQ Limited (“RECO HQ”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use the RECO HQ app, create an account, purchase a membership, make a booking, attend a RECO HQ club or event, join our community or otherwise interact with us.
1. WHO WE ARE
RECO HQ Limited is the controller responsible for your personal information.
Company: RECO HQ Limited
Company number: 15561444
Registered office: 702 Planters House, 4 Odyssey Way, London, England, SW18 1FP
Website: www.recohq.co.uk
Email: hello@recohq.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@recohq.co.uk.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with RECO HQ, we may collect:
Identity and contact information, including your name, email address, telephone number, date of birth and account details.
Membership and booking information, including your membership type, subscription status, bookings, cancellations, attendance, session usage, event registrations and purchase history.
Payment and transaction information, including information relating to payments you make to us. Payment card information may be processed directly by our payment providers rather than stored by RECO HQ.
Health and safety information, where necessary for the safe provision of our facilities or services, including information you voluntarily provide regarding injuries, medical conditions, pregnancy, accessibility requirements or other circumstances relevant to your use of our facilities.
Technical information, including your IP address, browser type, device information, app usage, website activity and information collected through cookies and similar technologies.
Marketing and communication information, including your preferences for receiving communications from us and your interactions with our emails and marketing.
Images and video, where photography or filming takes place at RECO HQ facilities or events. Where appropriate, we will provide notice or seek consent.
Correspondence, including emails, enquiries, feedback, complaints and communications with our team.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information directly from you when you:
join our waitlist or mailing list;
create an account;
download or use our app;
purchase or manage a membership;
book a session, day pass or event;
attend one of our clubs or events;
complete a health or safety questionnaire;
contact our team;
enter a competition, promotion or survey; or
interact with our website or social media channels.
We may also receive information from service providers that help us operate RECO HQ, including our booking, app, payment, website, analytics and communications providers.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to create and manage your account, administer memberships and subscriptions, process payments, manage bookings and attendance, provide access to our facilities and events, communicate with you, provide customer support and maintain the health, safety and security of our members, guests, team and facilities.
We may also use information to personalise and improve the RECO HQ experience, understand how our services are used, organise community events and partnerships, prevent fraud or misuse, maintain business records, comply with our legal obligations and send marketing where we are permitted to do so.
5. OUR LAWFUL BASES
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide a membership, booking, event or other service you have requested.
Legal obligation: where processing is necessary for us to comply with applicable law.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.
Consent: where you have given us permission to process information for a particular purpose.
Where we process health information or other special category personal data, we will only do so where an additional lawful condition permits us to do so.
6. MARKETING
If you have opted in to receive marketing from RECO HQ, we may contact you about RECO HQ news, memberships, club updates, events, partnerships, products and offers.
Where permitted by law, we may also contact existing customers about similar RECO HQ services.
You can unsubscribe from marketing at any time by using the unsubscribe option contained in our communications or by contacting hello@recohq.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications relating to your account, membership, payments, bookings or safety.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website and app may use cookies, pixels, analytics tools and similar technologies.
Some technologies are necessary for our website or app to function. Others help us understand how our services are used, remember preferences, measure performance or support marketing.
Where required by law, non-essential cookies and similar technologies will only be used with your consent. You can manage your choices through our cookie settings.
8. WHO WE SHARE INFORMATION WITH
We may share personal information with trusted third parties where reasonably necessary to operate RECO HQ, including website and app providers, booking technology providers, payment processors, email and CRM providers, analytics providers, professional advisers, contractors and service providers supporting our clubs.
We may also share information with event or partnership providers where necessary and appropriate, or with regulators, law enforcement agencies, courts or other authorities where required by law.
We require service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.
We do not sell your personal information.
9. INTERNATIONAL TRANSFERS
Some of our technology or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it receives the level of protection required by applicable data protection law.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will securely delete or anonymise it where appropriate.
11. SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No online system is completely secure, however, and you are responsible for keeping your RECO HQ login credentials confidential.
12. YOUR RIGHTS
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correct inaccurate information, request erasure, restrict or object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
You also have the right to object to direct marketing.
To exercise any of these rights, please contact hello@recohq.co.uk.
We may need to verify your identity before completing a request.
13. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first at hello@recohq.co.uk so that we have an opportunity to resolve them.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
14. THIRD-PARTY LINKS
Our website or app may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before providing them with personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business or legal obligations.
The latest version will be available through our website and/or app, with the date of the latest update shown at the top of this page.
16. CONTACT US
For questions about this Privacy Policy or your personal information, please contact:
RECO HQ Limited
Company number: 15561444
702 Planters House
4 Odyssey Way
London
England
SW18 1FP
Email: hello@recohq.co.uk
Website: www.recohq.co.uk
RECO HQ Limited (“RECO HQ”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use the RECO HQ app, create an account, purchase a membership, make a booking, attend a RECO HQ club or event, join our community or otherwise interact with us.
1. WHO WE ARE
RECO HQ Limited is the controller responsible for your personal information.
Company: RECO HQ Limited
Company number: 15561444
Registered office: 702 Planters House, 4 Odyssey Way, London, England, SW18 1FP
Website: www.recohq.co.uk
Email: hello@recohq.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@recohq.co.uk.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with RECO HQ, we may collect:
Identity and contact information, including your name, email address, telephone number, date of birth and account details.
Membership and booking information, including your membership type, subscription status, bookings, cancellations, attendance, session usage, event registrations and purchase history.
Payment and transaction information, including information relating to payments you make to us. Payment card information may be processed directly by our payment providers rather than stored by RECO HQ.
Health and safety information, where necessary for the safe provision of our facilities or services, including information you voluntarily provide regarding injuries, medical conditions, pregnancy, accessibility requirements or other circumstances relevant to your use of our facilities.
Technical information, including your IP address, browser type, device information, app usage, website activity and information collected through cookies and similar technologies.
Marketing and communication information, including your preferences for receiving communications from us and your interactions with our emails and marketing.
Images and video, where photography or filming takes place at RECO HQ facilities or events. Where appropriate, we will provide notice or seek consent.
Correspondence, including emails, enquiries, feedback, complaints and communications with our team.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information directly from you when you:
join our waitlist or mailing list;
create an account;
download or use our app;
purchase or manage a membership;
book a session, day pass or event;
attend one of our clubs or events;
complete a health or safety questionnaire;
contact our team;
enter a competition, promotion or survey; or
interact with our website or social media channels.
We may also receive information from service providers that help us operate RECO HQ, including our booking, app, payment, website, analytics and communications providers.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to create and manage your account, administer memberships and subscriptions, process payments, manage bookings and attendance, provide access to our facilities and events, communicate with you, provide customer support and maintain the health, safety and security of our members, guests, team and facilities.
We may also use information to personalise and improve the RECO HQ experience, understand how our services are used, organise community events and partnerships, prevent fraud or misuse, maintain business records, comply with our legal obligations and send marketing where we are permitted to do so.
5. OUR LAWFUL BASES
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide a membership, booking, event or other service you have requested.
Legal obligation: where processing is necessary for us to comply with applicable law.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.
Consent: where you have given us permission to process information for a particular purpose.
Where we process health information or other special category personal data, we will only do so where an additional lawful condition permits us to do so.
6. MARKETING
If you have opted in to receive marketing from RECO HQ, we may contact you about RECO HQ news, memberships, club updates, events, partnerships, products and offers.
Where permitted by law, we may also contact existing customers about similar RECO HQ services.
You can unsubscribe from marketing at any time by using the unsubscribe option contained in our communications or by contacting hello@recohq.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications relating to your account, membership, payments, bookings or safety.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website and app may use cookies, pixels, analytics tools and similar technologies.
Some technologies are necessary for our website or app to function. Others help us understand how our services are used, remember preferences, measure performance or support marketing.
Where required by law, non-essential cookies and similar technologies will only be used with your consent. You can manage your choices through our cookie settings.
8. WHO WE SHARE INFORMATION WITH
We may share personal information with trusted third parties where reasonably necessary to operate RECO HQ, including website and app providers, booking technology providers, payment processors, email and CRM providers, analytics providers, professional advisers, contractors and service providers supporting our clubs.
We may also share information with event or partnership providers where necessary and appropriate, or with regulators, law enforcement agencies, courts or other authorities where required by law.
We require service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.
We do not sell your personal information.
9. INTERNATIONAL TRANSFERS
Some of our technology or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it receives the level of protection required by applicable data protection law.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will securely delete or anonymise it where appropriate.
11. SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No online system is completely secure, however, and you are responsible for keeping your RECO HQ login credentials confidential.
12. YOUR RIGHTS
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correct inaccurate information, request erasure, restrict or object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
You also have the right to object to direct marketing.
To exercise any of these rights, please contact hello@recohq.co.uk.
We may need to verify your identity before completing a request.
13. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first at hello@recohq.co.uk so that we have an opportunity to resolve them.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
14. THIRD-PARTY LINKS
Our website or app may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before providing them with personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business or legal obligations.
The latest version will be available through our website and/or app, with the date of the latest update shown at the top of this page.
16. CONTACT US
For questions about this Privacy Policy or your personal information, please contact:
RECO HQ Limited
Company number: 15561444
702 Planters House
4 Odyssey Way
London
England
SW18 1FP
Email: hello@recohq.co.uk
Website: www.recohq.co.uk
RECO HQ Limited (“RECO HQ”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use the RECO HQ app, create an account, purchase a membership, make a booking, attend a RECO HQ club or event, join our community or otherwise interact with us.
1. WHO WE ARE
RECO HQ Limited is the controller responsible for your personal information.
Company: RECO HQ Limited
Company number: 15561444
Registered office: 702 Planters House, 4 Odyssey Way, London, England, SW18 1FP
Website: www.recohq.co.uk
Email: hello@recohq.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@recohq.co.uk.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with RECO HQ, we may collect:
Identity and contact information, including your name, email address, telephone number, date of birth and account details.
Membership and booking information, including your membership type, subscription status, bookings, cancellations, attendance, session usage, event registrations and purchase history.
Payment and transaction information, including information relating to payments you make to us. Payment card information may be processed directly by our payment providers rather than stored by RECO HQ.
Health and safety information, where necessary for the safe provision of our facilities or services, including information you voluntarily provide regarding injuries, medical conditions, pregnancy, accessibility requirements or other circumstances relevant to your use of our facilities.
Technical information, including your IP address, browser type, device information, app usage, website activity and information collected through cookies and similar technologies.
Marketing and communication information, including your preferences for receiving communications from us and your interactions with our emails and marketing.
Images and video, where photography or filming takes place at RECO HQ facilities or events. Where appropriate, we will provide notice or seek consent.
Correspondence, including emails, enquiries, feedback, complaints and communications with our team.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information directly from you when you:
join our waitlist or mailing list;
create an account;
download or use our app;
purchase or manage a membership;
book a session, day pass or event;
attend one of our clubs or events;
complete a health or safety questionnaire;
contact our team;
enter a competition, promotion or survey; or
interact with our website or social media channels.
We may also receive information from service providers that help us operate RECO HQ, including our booking, app, payment, website, analytics and communications providers.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to create and manage your account, administer memberships and subscriptions, process payments, manage bookings and attendance, provide access to our facilities and events, communicate with you, provide customer support and maintain the health, safety and security of our members, guests, team and facilities.
We may also use information to personalise and improve the RECO HQ experience, understand how our services are used, organise community events and partnerships, prevent fraud or misuse, maintain business records, comply with our legal obligations and send marketing where we are permitted to do so.
5. OUR LAWFUL BASES
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide a membership, booking, event or other service you have requested.
Legal obligation: where processing is necessary for us to comply with applicable law.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.
Consent: where you have given us permission to process information for a particular purpose.
Where we process health information or other special category personal data, we will only do so where an additional lawful condition permits us to do so.
6. MARKETING
If you have opted in to receive marketing from RECO HQ, we may contact you about RECO HQ news, memberships, club updates, events, partnerships, products and offers.
Where permitted by law, we may also contact existing customers about similar RECO HQ services.
You can unsubscribe from marketing at any time by using the unsubscribe option contained in our communications or by contacting hello@recohq.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications relating to your account, membership, payments, bookings or safety.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website and app may use cookies, pixels, analytics tools and similar technologies.
Some technologies are necessary for our website or app to function. Others help us understand how our services are used, remember preferences, measure performance or support marketing.
Where required by law, non-essential cookies and similar technologies will only be used with your consent. You can manage your choices through our cookie settings.
8. WHO WE SHARE INFORMATION WITH
We may share personal information with trusted third parties where reasonably necessary to operate RECO HQ, including website and app providers, booking technology providers, payment processors, email and CRM providers, analytics providers, professional advisers, contractors and service providers supporting our clubs.
We may also share information with event or partnership providers where necessary and appropriate, or with regulators, law enforcement agencies, courts or other authorities where required by law.
We require service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.
We do not sell your personal information.
9. INTERNATIONAL TRANSFERS
Some of our technology or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it receives the level of protection required by applicable data protection law.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will securely delete or anonymise it where appropriate.
11. SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No online system is completely secure, however, and you are responsible for keeping your RECO HQ login credentials confidential.
12. YOUR RIGHTS
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correct inaccurate information, request erasure, restrict or object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
You also have the right to object to direct marketing.
To exercise any of these rights, please contact hello@recohq.co.uk.
We may need to verify your identity before completing a request.
13. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first at hello@recohq.co.uk so that we have an opportunity to resolve them.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
14. THIRD-PARTY LINKS
Our website or app may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before providing them with personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business or legal obligations.
The latest version will be available through our website and/or app, with the date of the latest update shown at the top of this page.
16. CONTACT US
For questions about this Privacy Policy or your personal information, please contact:
RECO HQ Limited
Company number: 15561444
702 Planters House
4 Odyssey Way
London
England
SW18 1FP
Email: hello@recohq.co.uk
Website: www.recohq.co.uk
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